Our mission is about strengthening families. To achieve this, we do all we can to continuously improve the quality of all our services throughout TFI.
Quality improvement allows TFI to facilitate internal reviews of program and administrative departments. These reviews help us design training and education programs for staff and retain a focus on program outcomes through a continuous quality improvement process. Management of reviews, reporting of audits, and program improvement plans help TFI and its companies build upon success and identify needs early.
Within TFI quality improvement, we monitor child placing licenses for all companies, coordinate with external agencies on compliance, and provide a structure for quality improvement activities in programs. Some pieces inside the quality improvement program include organizing and assembling provider meetings with stakeholders, managing the client satisfaction survey process, discussing contract issues, outcomes, and quality of services, and providing reports on agency compliance.
In addition, quality improvement coordinates regulatory agency audits from the Council on Accreditation, Kansas Department of Health and Environment, Department of Children and Family, Kansas Department of Aging and Disability Services, and other child welfare community-based service providers.